Refund policy

Returns and Cancellations

Except where required by applicable law, all orders are final. We do not accept returns or exchanges for change of mind, fit preference, or the natural variations found in leather and handmade goods.

European Union Customers

EU consumers may withdraw from the purchase of an eligible product by notifying us within 14 days after receiving it. After notifying us, the product must be returned within 14 days.

Customers are responsible for the direct cost and risk of return shipping. Returns should be sent using tracked and insured delivery. Products may be inspected only as reasonably necessary to determine their nature, characteristics and fit. We may deduct from the refund for diminished value caused by handling beyond what would normally be permitted in a shop.

Eligible refunds include the product price and the cost of our least-expensive standard outbound delivery option. Additional charges for expedited delivery are not refundable. We may withhold the refund until we receive the returned product or proof that it was sent.

The statutory withdrawal right does not apply to products made to the customer’s specifications or clearly personalized, including custom measurements, alterations, special sizing, personalized details or nonstandard material and design selections.

United States and Other Countries

Unless applicable law requires otherwise, we do not accept returns, exchanges or cancellations. Sale items, standard made-to-order products and purchases involving a customer’s fit preference are final.

Incorrect, Damaged or Defective Products

Nothing in this policy limits any mandatory rights concerning products that arrive damaged, defective or materially different from what was ordered. Contact us promptly with your order number and clear photographs before returning anything.

Returns sent without prior authorization may be refused. To request a legally permitted return or report a problem, contact imminentoccurrence@gmail.com for instructions and the correct return address.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at imminentoccurrence@gmail.com.