Shipping policy

Shipping Policy

Shipping Rates and Delivery

Available shipping methods, estimated delivery times and charges are displayed at checkout. Delivery estimates begin when an order is dispatched, not when it is placed. Once shipped, customers will receive a confirmation email with tracking information when available.

Customers are responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect address, refused delivery or failure to collect a shipment may be charged to the customer where permitted by law.

Production and Processing Times

Many Imminent Occurrence products are handmade, produced in small batches or prepared to order. Any production, processing or shipping timeframe is an estimate rather than a guaranteed delivery date.

We reserve the right to extend the estimated timeframe when additional time is reasonably required to make, finish, inspect or prepare a product for shipment. If a material delay occurs, we will contact the customer and work toward a reasonable solution. This does not limit any mandatory cancellation or delivery rights under applicable law.

International Orders, Taxes and Customs

Taxes and VAT are collected at checkout where applicable and displayed. International orders may be subject to customs review upon arrival.

We will provide available origin and customs documentation and claim any preferential tariff treatment for which the goods qualify under applicable international trade agreements. We will make reasonable efforts to submit accurate information and prevent avoidable import charges.

Final eligibility is determined by the destination country’s customs authorities. If customs denies preferential treatment or assesses duties, tariffs, brokerage charges or other import fees not collected at checkout, those charges may be payable by the customer. Customs processing may also delay delivery beyond the carrier’s estimate.

Lost, Delayed or Damaged Shipments

Carrier transit times and customs processing are outside our direct control. If an order appears lost, arrives damaged or contains an incorrect product, contact us promptly at imminentoccurrence@gmail.com with the order number and photographs when applicable. We will work with the carrier and customer to investigate and pursue an appropriate resolution.

Nothing in this policy limits rights that cannot legally be excluded.